We are committed to being availability, attentiveness and reliability to all customers. To reinforce this commitment, at AXA, we do not just promise, we GUARANTEE…
We GUARANTEE to pay SmartTraveller Claims 'WITHIN 5 WORKING DAYS' or else, you will receive AXA Coupon* valued at $100.
Claims Service Guarantee for SmartTravllers is in respect of claims that fall under the following Sections:
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Section 1 - Medical Expenses
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Section 4 - Baggage & Personal Effects
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Section 5 - Baggage Delay
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Section 6 - Personal Money & Travel Documents
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Section 8 - Travel Delay, Trip Re-routing, Missed Journey & Overbooking
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Section 9 - Loss of Deposit or Cancellation of Trip
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Section 10 - Trip Curtailment
*AXA Coupon is valid within 12 months from the date of issued. It can only be used once to offset premiums for your next purchase from a variety of our insurance products, including Travel, Home, Domestic Helper & Personal Accident policies. The Coupon shall not be exchangeable for cash. Any unutilised amount of this Coupon shall be forfeited and is not refundable. The terms of this Coupon may be changed by AXA at any time without prior notice.
Terms & Conditions
Our Guarantee is applicable and subject to the following terms and conditions:
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Applicable to SmartTraveller policy only
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Total claim amount below $10,000.00 per claim
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Policy premium fully paid
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All relevant supporting document/information are received
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Full compliance and observance of SmartTraveller policy terms and conditions
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All claims submitted upon completion of the trip and the insured person(s) have returned to Hong Kong SAR
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All claims payable to the Insured person(s) direct and in HK currency only
Remark:
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All amounts are in Hong Kong Dollars
