Home > CLAIMS > HEALTH INSURANCE > SmartCare Essential

Hospitalization Claim Procedure

If you have been hospitalized and need to claim the relevant expenses, please provide promptly the following information:

  • A completed "Hospitalization & Surgical Claim Form" (Section I to be completed by yourself and Section II by your attending physician)
  • The original hospital settlement/receipt(s)
  • Doctor's referral if you claim for expenses for specialist treatment

Remark: the above documents must be submitted within 90 days from the date of your discharge from hospital

 

Accidental Dental Claim Procedure

If you have been received dental treatment and need to claim the relevant expenses, please provide promptly the following information:

  • A completed "Dental Claim Form"
  • The original dental bill(s)/receipt(s) with diagnosis and/or operation performed duly certified by the attending dentists
  • Written referral by registered dentist for laboratory tests/x-ray, if applicable

Remark: the above documents must be submitted within 90 days from the date of dental treatment

Hospitalization & Surgical Claim
Click to download a Hospitalization & Surgical Claim Form

Dental Claim
Click to download a Dental Claim Form

Hotline: (852) 2867 8686

Fax: (852) 3160 4267

Email: healthcare@axa-insurance.com.hk

Get in touch
(852) 2867 8686
(852) 3160 4267