Property Claim Procedure
To help your claim processed promptly, please provide the following information:
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A completed claim form including a full description of the incident in respect of which you are claiming
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Photos showing the extent of the damage; for burglary claims, photos showing the point of entry into and exit from the premises
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The original loss/damage report from relevant authorities e.g. the police, including the police report number and the address of police station, if applicable
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Original supporting documents showing the value of the lost/damaged item(s)/cash claimed
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If the damaged property can be repaired, the original repair receipt(s) or
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If the damaged property needs to be replaced, the original purchase receipt(s) and replacement quotation(s)/receipt(s)
N.B. Please keep all damaged property available for inspection by insurers
Public Liability Claim Procedure
To help your claim processed promptly, please provide the following information:
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A completed claim form including a full description of the incident in respect of which you are claiming irrespective of whether a claim has been received from the third party or not
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A copy of the internal incident report from building management. If possible, please also detail any remedial action taken after the incident
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Photos showing the scene of the accident and extent of third party property damage and/or bodily injury, if possible
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Any third party correspondence, summons or writs. Please note that any such correspondence should be forwarded to us immediately unanswered
N.B. No liability should be admitted or offer or promise of payment made to the third party without the company's approval
Personal Accident Claim Procedure
To help your claim processed promptly, please provide the following information:
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A completed claim form (including doctor's certificate)
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The original hospital / medical bill(s) / and sick leave certificate(s) with diagnosis
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In the event of a claim for permanent total disablement, the original medical report showing the extent of injury and the percentage of permanent disability assessed
Employees' Compensation Claim Procedure
To help your claim processed promptly, please provide the following information:
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A completed Notice of Accident and a copy of Form 2. The original Form 2 should be submitted to the Labour Department directly
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The original sick leave certificate(s) as soon as it / they become available
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The original Certificate of Assessment (Form 7), if applicable and as soon as it becomes available
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The original Certificate of Review of Assessment (Form 9), if applicable and as soon as it / they become available
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The original medical expenses receipt(s), if applicable and as soon as it / they become available
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The original Certificate of Compensation Assessment (Form 5) or Agreement between Employer & Employee duly approved by Labour Department as soon as it becomes available
