In case of a motor accident, our first goal is to have your car repaired to protect your rights and to determine clearly the respective responsibilities. This is why your cooperation, details, witness statements, photographs, etc. are so important to us.
In the event of traffic accident occurs,
Please do:
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Keep calm and report to Police immediately
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Check if any bodily injury involved, if so, try to record the particulars of the said party & the nature of injury
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Record the Vehicle Registration No., Name, I.D. No., Address, etc. of all relevant Party(ies) involved
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Inform us as soon as possible, and always WITHIN 7 DAYS
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Complete a "Motor Accident Insurance Claim Form" provided by us and return with copy of Vehicle Registration Document, Driver's I.D. card and Driving Licence WITHIN 7 DAYS
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If you have a Comprehensive policy, submit the estimate of repair costs to us as soon as possible (WITHIN 7 DAYS)
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Pass all Summons, correspondences in relation to the accident to us UNANSWERED IMMEDIATELY
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When you find the other party(ies) at fault, please file a complaint to the Police always WITHIN 10 DAYS
Please do not:
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Discuss or negotiate with other driver who was to blame
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Admit or promise payment to any other party
For enquiry, please email to enquiry.claims@axa-insurance.com.hk
