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Marine Cargo Claim
  • A completed "Marine Cargo Insurance Claim Form"
  • Original insurance policy
  • Original Bill of Lading or Contract of Carriage
  • Invoice, packing list, and inventory list, if any
  • Documentary evidence or photographs of the damaged item, if any
  • Estimates for repair or replacement invoice or damaged item
  • Your claim letter against carrier / forwarder and their reply
 
N.B.
  • For claims not exceeding $5,000 no survey is required.
  • For claims exceeding $5,000 please report the loss to us in order that we may arrange survey or examine the goods and issue a survey report. Survey fees are customarily paid by the claimant in advance and included in the claim against the insurers.

 

Public Liability Claim

  • A completed "Third Party Liability Accident Report" including a full description of the incident in respect of which you are claiming irrespective of whether a claim has been received from the third party or not
  • Photos showing the scene of the accident and extent of third party property damage and/or bodily injury, if possible
  • Any third party correspondence, summons or writs. Please note that any such correspondence should be forwarded to us immediately unanswered.

N.B.

  • No liability should be admitted or offer or promise of payment made to the third party without the company's approval

 

Remark:

  • All amounts are in Hong Kong Dollars
 

For enquiry, please email to enquiry.claims@axa-insurance.com.hk

Marine Cargo Claim
Click to download a Marine Cargo Insurance Claim Form
 
Public Liability Claim
Get in touch
(852) 2523 3061
(852) 2810 0706