Home > CLAIMS > PERSONAL INSURANCE > SmartHome Optimum

Property Claim Procedure

To help your claim processed promptly, please provide the following information:

  • A completed claim form including a full description of the incident in respect of which you are claiming
  • Photos showing the extent of the damage; for burglary claims, photos showing the point of entry into and exit from the premises
  • The original loss/damage report from relevant authorities e.g. the police, including the police report number and the address of police station, if applicable
  • Original supporting documents showing the value of the lost/damaged item(s)/cash claimed
  • If the damaged property can be repaired, the original repair receipt(s) or
  • If the damaged property needs to be replaced, the original purchase receipt(s) and replacement quotation(s)/receipt(s)

N.B. Please keep all damaged property available for inspection by insurers

 

Public Liability Claim Procedure

To help your claim processed promptly, please provide the following information:

  • A completed claim form including a full description of the incident in respect of which you are claiming irrespective of whether a claim has been received from the third party or not
  • A copy of the internal incident report from building management. If possible, please also detail any remedial action taken after the incident
  • Photos showing the scene of the accident and extent of third party property damage and/or bodily injury, if possible
  • Any third party correspondence, summons or writs. Please note that any such correspondence should be forwarded to us immediately unanswered.

N.B. No liability should be admitted or offer or promise of payment made to the third party without the company's approval

For enquiry, please email to enquiry.claims@axa-insurance.com.hk

Property Claim

Click to submit your Property Claim Online
Click to download a Property Claim Form (Claim Form)

Public Liability Claim

Click to submit your Public Liability Claim Online
Click to download a Public Liability Claim Form (Third Party Liability Accident Report)

Get in touch
(852) 2523 3061
(852) 2810 0706