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To help your claim processed promptly, please provide the following information:

  • A completed claim form (including doctor's certificate)
  • The original hospital / medical bill(s) / and sick leave certificate(s) with diagnosis
  • In the event of a claim for permanent total disablement, the original medical report showing the extent of injury and the percentage of permanent disability assessed
 
For enquiry, please email to enquiry.claims@axa-insurance.com.hk
 
 
SmartCare Shield Claim
 
Click to submit your Claim Online
Click to download a Claim Form
 
Get in touch
(852) 2523 3061
(852) 2810 0706