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AXA SmartClaims

AXA launches the first smartphone app for claims

We are the first insurer in Hong Kong to launch a smartphone app for motor claims. AXA SmartClaims makes it easier for you to handle motor accident on-the-spot!

  
iPhone Users Android Users
 
(Scan the QR code for quick download)
(Scan the QR code for quick download)
 
 
Using AXA SmartClaims is as easy as 1-2-3:
  1. Store all your motor policies information under “My Profile” function in advance.
  2. In case of a car accident, record all accident details, refer to Claims Procedure under “My Claims” function for DOs and DON’Ts.
  3. Email all the details to AXA under “Motor Claim” function.
You may get further assistance if required, under “My Support” function. Otherwise, make your way to your selected repairer for speedy repair of your damaged vehicle.
 
Tips:
To be prepared for the expected, remember to input all your motor policies information under “My Profile” function in advance.
 
 
Snapshots
 
 
 
 
Check out all the useful features in the app:
  • Create multiple vehicle profiles including their insurance policies information
  • Capture photos of damages at scene
  • Record details of involved drivers, any witnesses and tape voice message for their testimonies
  • Label the damages on the vehicle
  • Instantly send evidences to AXA to speed up the claims process
  • Locate the nearest approved repairer – AXA Premium Workshop for fast repair
  • Direct access to emergency assistance and other useful contacts

 

 

Please Note

We may require additional information, documentation and proof of claims to be furnished by the Insured in support of his claim, depending on the circumstances of each case.

 
 
In case of a motor accident, our first goal is to have your car repaired to protect your rights and to determine clearly the respective responsibilities. This is why your cooperation, details, witness statements, photographs, etc. are so important to us.

Motor Accident Claim Procedure

In the event of a traffic accident,
 

Please do:

  • Keep calm and report to Police immediately
  • Check if any bodily injury involved, if so, try to record the particulars of the said party & the nature of injury
  • Record the Vehicle Registration No., Name, I.D. No., Address, etc. of all relevant Party(ies) involved
  • Inform us as soon as possible, and always WITHIN 7 DAYS
  • Complete a "Motor Accident Insurance Claim Form" provided by us and return with copy of Vehicle Registration Document, Driver's I.D. card and Driving Licence WITHIN 7 DAYS
  • Submit the estimate of repair costs to us as soon as possible (WITHIN 7 DAYS), if you have a Comprehensive policy
  • Pass all Summons, correspondences in relation to the accident to us UNANSWERED IMMEDIATELY
  • File a complaint to the Police always WITHIN 10 DAYS, when you find the other party(ies) at fault

Please do not:

  • Discuss or negotiate with other driver who was to blame
  • Admit or promise payment to any other party
 
For enquiry, please email to enquiry.claims@axa-insurance.com.hk
 
Emergency Contact

Contacts for SmartDrive Privat Car policyholders

24-Hour Hotline: (852) 2851 1990

Accident Assistance Hotline: (852) 3691 9196

 

AXA Premium Workshops (APW) are a group of specially selected and well-respected repairer partners. You will receive high quality workmanship and service on your vehicle as well as minimize your inconvenience whilst it is being repaired.

Benefits are:

  1. $300 travelling expenses allowance*
  2. up to a maximum of $3,000 for the depreciation on repair *#
    (subject to the final assessment on the total depreciation)
  3. Free Towing Service
  4. Priority Repair Service
  5. Free Pre-Delivery Cleaning
  6. Free Delivery Service
  7. Six Months Repair Warranty

* Not applicable for claims for windscreen replacement only
# The loss occurs within five years of the first registration of the motor car with the Transport Department


APW Services Providers
(Workshops and locations may be changed without prior notice.)

Vehicle Repair

Services Providers Location Address Tel
Canful Services Centre Kowloon Bay Unit 2-5, G/F., Sino Ind. Plaza, 9 Kai Cheung Rd. 8203 2928

Challenger Auto Services Ltd.

 Kwun Tong G/F., 16-18 Hing Yip Street 2570 8110
Chai Wan G/F., 27 Lee Chung Street 2570 8110
Kwai Chung G/F., Park Sun Bldg., Nos. 103 -107, Wo Yi Hop Rd. 2570 8110
Grace Motors Service Centre Ltd. Kwai Chung G/F., Unit 3, Vanta Ind. Centre, 21 - 33 Tai Lin Pai Rd. 2480 6838
Hang Fai Auto Services Co Ltd. Sheung Shui 36 Ho Sheung Heung Road, Kwu Tung 2668 9938
Hang Tak Motors Co., Ltd. Chai Wan Unit 3B, G/F., Chai Wan Ind. City, Phase 2, 70 Wing Tai Rd. 2294 4228
RAS Auto Services  
 Chai Wan Unit 2, G/F., Chai Wan Industrial City, Phase 2, 70 Wing Tai Road, Chai Wan 2896 7782
Kwun Tong
G/F., D.J. Building, 173 Hoi Bin Road, Kwun Tong
 2271 4040

 

 Chai Wan 2/F., 12 Fung Yip Street 6271 9388
Shatin 3F., Topsail Plaza, 11 On Sum Street 6271 9388
Yuen Long Unit 6, G/F., Mansfield Ind. Centre, 19 Hong Yip St. 6271 9388

Windscreen

Services Providers Location Address Tel
Hip On Auto Glass Co., Ltd.
 Tokwawan G/F., 21-27 Fung Yi Street, Tokwawan,   Kowloon 2362 3272

 
Kowloon
 G/F., No.27 Fung Yi Street, Tokwawan
2715 7217 /
2715 6418
G/F., 34 Mok Cheong St., Tokwawan 2715 7217 /
2715 6418
G/F., Unit M, No.2, Maple Street, Shamshuipo 2715 7217 /
2715 6418
Hong Kong Island
 G/F., No.9A, Watson Road, Causeway Bay 2715 7217 /
2715 6418
G/F., No.124 Tung Lo Wan Road, Causeway Bay 2715 7217 /
2715 6418
 
New Territories
 G/F., No.110 Sha Tsui Road, Tsuen Wan 2715 7217 /
2715 6418
G/F., Shop 1, Mei Shing Building, 3-11 Sui On Street, Tai Po 2715 7217 /
2715 6418
G/F., Chee King Garden, 43 Kin Tak Street, Yuen Long 2715 7217 /
2715 6418
G/F., No.15 Comet Mansion, Fung Cheung Road, Yuen Long 2715 7217 /
2715 6418

 

Remark:

  • All amounts are in Hong Kong Dollars

We are committed to being availability, attentiveness and reliability to all customers. To reinforce this commitment, at AXA, we do not just promise, we GUARANTEE…

We GUARANTEE to conduct motor survey within 24 hours. If we fail, we will offer vehicle service coupons from our selected AXA Premium Workshops.

  • We will instruct motor surveyor to conduct motor survey on the vehicle upon receipt of full set of motor claim documents.
  • We will acknowledge and inform customers ‘when’ the survey will be conducted.
  • We will guarantee that surveyor inspects the damaged vehicle within 24 hours of survey instruction.
  • We will inform customers once the survey is done.
  • We will advise customers once the repair to the vehicle has been authorized.

Terms & Conditions
Our Guarantee is applicable and subject to the following terms and conditions:

1. This Guarantee is applicable to:
a. Our SmartDrive Private Car policies - Comprehensive cover
b. Vehicle damage claim other than total loss or windscreen damages

2. Subject to:
a. Premium fully settled
b. Receipt of fully completed Claim form, repair estimate & copy Vehicle Registration Documents
c. Scheduled time of survey agreed by all involved parties (if needed)
d. Full compliance & observance of the policy terms & conditions

3. Special Occasions - Survey may be conducted on the next working day after:
a. A Typhoon Signal No.8 and/or a Black Rain Storm Warning have been removed
b. All Saturdays, Sundays and Public Holidays

Motor Accident Claim
Click to submit your Motor Accident Claim Online
Click to download a Motor Accident Claim Form

Windscreen Claim
Click to submit your Windscreen Claim Online
Click to download a Windscreen Claim Form
 
Letter of Authorization
Click to download a Letter of Authorization
 
Get in touch
(852) 2523 3061
(852) 2810 0706